Privacy Policy - EssayCreed

1. Introduction

EssayCreed ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including academic writing, calculation, and programming assistance.

2. Information We Collect

We may collect:

Account information (name, email address, password)
Order and payment details
Communications (e.g. support chat, messages)
Usage data (how you use the app and dashboard)
Device and log information (IP address, browser type) where relevant

3. How We Use Your Information

We use your information to provide and improve our services, process orders, communicate with you, provide customer support, send relevant notifications, and comply with legal obligations. We do not sell your personal information to third parties.

4. Third-Party Services

We use third-party services that may collect or process data, including payment processors (e.g. Paystack), analytics, hosting, and authentication providers. These services have their own privacy policies governing how they handle your data. We may share aggregated, anonymized data with third parties to improve our services. We do not sell your personal information.

5. Disclosure of Information

We may disclose your information when:

Legal compliance: Required by law (e.g. in response to subpoenas or similar legal process).
Protection of rights: We believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Service providers: Trusted third parties who assist us and agree to keep your information confidential.

6. Opt-Out and Data Retention

You can stop the collection of information by uninstalling our app or ceasing use of our website. Use your device or browser settings to uninstall or clear data as applicable.

We retain your data for as long as you use our services and as needed for legal and operational purposes. If you wish to delete your data, contact us at support@essaycreed.com and we will respond promptly.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it as soon as practicable. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@essaycreed.com and we will take steps to remove that information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Sensitive data (e.g. passwords) is stored using industry-standard practices.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can manage cookie settings in your browser.

10. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, object to or restrict certain processing, and data portability. To exercise these rights or ask questions about your data, contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Your Consent

By using our website or application, you consent to the collection and use of your information as described in this Privacy Policy, including any updates.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@essaycreed.com.